Terms and Conditions

World of NIX - Terms and Conditions

Welcome to World of NIX!

At World of Nix we hope you enjoy shopping with us. We try to make your shopping experience as easy as possible and that is why we have some terms and conditions ("Terms") that apply to your order.

Please note that these Terms and Conditions apply to consumers. If you are not a consumer, but are interested in working with us, please contact us using the contact details below.

1. Meet World of NIX

World of NIX is a private limited liability company incorporated in the Netherlands. You can find the complete collection in our webshop.

World of NIX's full contact details are as follows:

2. Offer and agreement

1. When you purchase an item from World of NIX online via the webshop or in the store, you enter into an agreement with World of NIX . These Terms apply to all your online orders and purchases.
2. We will ensure that these Terms are easily accessible at the time you order and at any time thereafter. You can read, reread or download the then current and most recent version of the Terms via our website.
3. To prevent incorrect delivery after your order, we request that you provide us with the correct information and contact details. We keep your information secure and process your personal data in accordance with our privacy policy.
4. An agreement resulting from an offer that contains an obvious mistake and/or error, such as an unusually low price, is not binding on World of NIX . If you have any doubts about the validity of an offer, please contact World of NIX .

3. Price and payment

1. The price in the webshop is the total price including VAT. Shipping costs are stated separately, if applicable.
2. You can pay for your order using one of the payment methods available in the World of NIX webshop.
3. If the delivery address is outside the Netherlands, additional costs may apply. The country in question may charge additional fees, such as import taxes. World of NIX has no influence or control over such charges and therefore cannot provide you with further information. Any import duties and taxes are solely your responsibility as the customer and may be payable at the time of delivery. These additional costs are for your own account. You must check for yourself whether the items ordered can be exported and imported to the country in question and what the costs will be before placing such an order.
4. The World of NIX gift vouchers can be used in the webshop.

4. Delivery

1. World of NIX strives to process and deliver your order as easily and quickly as possible. We ensure that the products are shipped accurately. If you unexpectedly receive incomplete or damaged products, please let us know as soon as possible, but no later than within 48 hours of receiving the products, and we will take care of the rest.
2. Orders are shipped to the delivery address you specified and via the delivery method you selected. For shipping costs to your country, please refer to the Frequently Asked Questions on our website.
3. In the event that an incorrect address is provided, the costs for the lost product will be at your own expense.

5. Quality, legal warranty & complaints

1. World of NIX strives to display products as completely and accurately as possible on its website. The nature of the products offered may lead to differences (such as taste and label or packaging differences) between the display of products on the website and the product delivered to you. Does the product seem different than expected? Together with the cooling-off period of 14 days, we offer you a return period of 21 days.
2. If you have discussed your complaint with us, but you want to submit your complaint to another authority, you can contact the Disputes Committee via the European platform for online dispute resolution (ODR platform): http://ec.europa.eu/consumers/ odr/ .

6. Right of withdrawal

1. By law, you have a period of 14 days after receipt of the product to revoke your agreement with World of NIX , without giving any reason.
2. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by sending us an unambiguous statement (for example a letter sent by post, fax or e-mail). It is also possible to partially revoke the agreement. To meet the withdrawal period deadline, it is sufficient that you communicate the exercise of the right of withdrawal before the expiry of the withdrawal period via the above unambiguous statement.
3. The right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.
4. After termination of the agreement, you must return the product as soon as possible, but no later than 21 days after receipt of all products in your order, to the World of NIX address as stated in the instructions you receive by email.
5. World of NIX cannot accept returns on opened products. Please ensure that the original packaging is undamaged and unopened when returning. For products that are incomplete or damaged, where the labels have been removed or that show other signs of wear , World of NIX will have to deduct this depreciation from the total amount that will be refunded to you. Only World of NIX is entitled to determine the depreciation.
6. World of Nix will refund the amount paid, excluding shipping costs, within 30 days of receipt of the returned product(s). In the event of a partial cancellation, we will only refund the cost of the returned product. We will refund you using the same payment method you used to make the original payment.
7. Return costs are currently not reimbursed.

7. Returns Policy

1. We want you to have the best shopping experience with us and that's why we have a 21 day returns policy. You can register a return by sending a message to returns@worldofnix.com.
2. After approval, return the product as soon as possible, but no later than 21 days after receipt of all products in your order, to the address stated at the top of this page.
3. Please ensure that the original packaging is undamaged when returning. For products that are incomplete, damaged or open or that show other signs of wear , World of NIX will have to deduct this depreciation from the total amount to be refunded. Only World of NIX is entitled to determine the depreciation.
4. The returns policy is not provided for goods that are also excluded from the right of withdrawal, such as sealed goods that are not suitable for return for reasons of health protection or hygiene and that are not sealed after delivery.
5. World of NIX will refund the amount paid within 30 days of receipt of the returned product(s). In the case of a partial return, we will only reimburse the costs of the returned product.

1. World of NIX owns all intellectual property rights relating to the brand, products and website including all promotional materials such as videos and photography if not already owned by third parties.

9. Changes

1. Changes to these Terms will be published on the website. You are advised to read these Terms carefully when ordering from us. These Terms were last modified on May 10, 2021.

10. Applicable law

1. Dutch law applies to these Terms and Conditions and to the agreement between you and World of NIX . In the event of a conflict, the Haarlem District Court will decide the case; without prejudice to your rights as a consumer that you have according to the country in which you reside.